Triple Triad forum dupes - please ignore

On the topic of emulators (legal emulation only), PSP supports a number of emulators. It's actually a surprising good emulation device.

 

Sooooo Firemonkeys is at it again. I found a bug and decided hey might as well report it... let see if support has improved any, short answer NO. So I report the bug:

Almost two weeks later... not a surprise x.x

I'm not entirely sure if they are right about Shield not using Android Controller API or not. I'm really not. That said, the game recognizes Shield as a controller and everything works out of the box... so if Shield doesn't then somehow magically it works. I don't know.

That all said, it shouldn't matter one bit. The controller is recognized by the game and fully supported... clearly that's not the issue. I even said the upgrade page in the garage works... which is the EXACT same page as the one post race, it's clearly meant to work but for whatever reason the post race one is bugged and doesn't.

But of course Firemonkeys support would rather ignore that and just take the easy road. "Hey your controller isn't officially supported (which might not even be true) so it's not our problem". I plugged in a 360 controller just for kicks and it does the exact same thing, I'm gonna go ahead and guess that one is unsupported too though.

/rant

Gonna update this again if they ever get back to me. Public record. Any aspiring game developers here? Take note, this is NOT how you do customer service.

---

Also to continue my theme from last time here is some GOOD customer support, both are my real experiences:

Just over a week later (mind you this was the developers email and not a support firm)

This came the same day -

It did fix all my issues

Here is another one -

Next day -

*answered back* same day still I get this:

Less than a week later I had the whole device replaced.