Worst support ever in a free MMO?

AQ3D, I reported a bot in ashfall to their customer service with an email plus screenshot and they replied to me to report it directly with report player feature in game, I used it and none happened.
But one day when I took a screenshot of stupid botter confessing his own misconduct, I put it in news comment post not their cs email, and taa daa he got banned instantly that when I realized that Artix is seriously read all of the player comment in recent news
Good Boss, Lazy Customer Service

 

Best game ending is call of duty world at war when dimitri was shot then saved by his friend victor reznov and worst must be assassins creed rogue

 

i dont know what is mmo ?

 

I had a bad experience with a guy named gold yard in runescape i was talking to him telling him not to attack my monster and what did he do he attacked my monster. He was always around being annyong

 

AE doesn't have a lot of staff so it's not really about laziness.

 

I am fine with the lack of man reason. I am just wondering why there is different response when I report it by email and by post on their news.

 

The world of magic (or any com2us game) takes them a month AT LEAST to respond and normally respond with a copy paste thing

 

There's a game called Magic Campus. It's chinese but also released for Brazil, and trust me, it has a horrible support

 

gotta say runescape

 

runescape maybe

 

You are not sure?

 

Runescape lol trash game of all time .,.,.,.,.